Support and service levels
2026.10.08.1 · EN
Operator: EMIXANA Technologies; Veldstraat 104, 9140 Temse, BE; KBO 0797.053.354; info@xanderfiber.com. Product: XANDER Fiber Operations Platform. Customer network records, uploads and third-party software remain the property of their respective owners.
Use the authenticated support desk or info@xanderfiber.com. Include the affected function, time and safe diagnostic details without credentials. Standard defect correction is separate from commissioned customization. Support hours, response priorities, maintenance notices and service credits apply only as expressly agreed in an order or SLA. Beta functions are labeled in the product. These terms do not promise an unstated response time or availability percentage.